Order Processing Time
Orders may be shipped via Canada Post Ground Service or through another provider at the discretion of Calimacil. Priority shipping can be purchased upon request at an extra cost. Calimacil may choose to use a different carrier based on delivery rates and location. Calimacil reserves the right to include additional changes for increased shipping costs.
Canada ( 2 weeks ) & United States ( 2 Weeks )
All orders with in stock items will be shipped within 5 days of receipt (excluding weekends and holidays). A confirmation email will be sent to the buyer when the order has shipped.
Europe ( 2-3 Weeks )
All orders with in stock will be shipped within 15 days of receipt (excluding weekends and holidays). A confirmation email will be sent to the buyer when the order has shipped. Whenever an item is not in stock, you will receive an e-mail with the estimated date of shipping.
South America, Asia, Africa Australia( 2-4 Weeks )
All order from outside North-America and Europe are listed as international order which are not uniquely covered by the Flat Rate. When ordering, you will be charged for base shipping cost, then, you will receive an email with subsequent fees. Keep in mind we do our best to find you lowest shipping option. You are free to cancel the order if you do not want to pay the extra shipping fees; we will simply refund you.
If parcel is less long than 100 cm, it can be shipped with Canada's Post, which is the cheapest way to use.
If parcel is 100 cm or longer, we generally use UPS or a Cargo transporter if it's a big parcel. It is expensive and the best way to reduce shipping charge by item is to order more than just one or two. We encourage you to group to create bundle orders and lessen shipping fees.
If you would like to get a quote for shipping before making an order, you may send us an e-mail ([email protected]) stating what your order would be and which address (city, postal code) it would sent to.
International Shipping Services (Outside Canada)
For countries of North America and of the European Union, Calimacil customers do not need to pay custom fees. Items are shipped from France in Europe and from Canada in North America.
For other countries such as Brazil and Australia, Calimacil cannot be held liable for these charges, nor can we determine the cost to these charges in advance. Please contact your local customs office for this information. If customs refuses or returns the package for any reason, Calimacil reserves the right to charge you for all subsequent shipping charges. Whenever an item is not in stock, you will receive an e-mail with the estimated date of shipping.
On going sales tax will be applied to all items delivered within the province of Quebec. For Canadian resident 5% GST charge is applied. On this site no taxes are applied for international custumer (means none-canadian), however, you may be required to pay customs fees when importing Calimacil products.
60 Days Return Policy
Feel comfortable to buy online. If you do not like what you get, you have 60 days to return the product to Calimacil. More detail about the 60 days return policy here
One year guarantee returning item
For all returned items cover by the one year guarantee, it is the buyers responsibility to cover any and all transportation costs, as well as all shipping and handling charges to send the item at Calimacil. After verification, Calimacil will cover the cost of sending a replacement item to the client. For more details see Calimacil’s guarantee policy.